How we work together

By engaging me you confirm that:

you are at least 18 years of age and authorised to enter into this agreement and make travel bookings;

the information you provide (for yourself or on behalf of others) is true and accurate, and you will keep it updated throughout our work together; and

you will abide by these terms and by the terms and conditions of the travel suppliers or partners applicable to your booking.

I operate Nix Line as an independent contractor and am not an employee of Fora Travel, Inc. (“Fora”). For eligible UK-regulated bookings, I am also appointed as an agent of Fora. Where an eligible package is booked through a UK preferred third-party packager, I may act as a sub-agent for that booking.

The identity of the organiser or principal responsible for your travel arrangements will be shown in your quotation, booking confirmation or other travel documents. I remain responsible for providing my advisory services with reasonable care and skill, but Nix Line is not itself the organiser of a package holiday.

ABTA protection. An eligible non-flight package organised by Fora is sold with Fora's ABTA protection (membership numbers P8899 and Y6886). If I arrange a package as sub-agent for a third-party organiser, that organiser and the protection applying to the booking will be identified in your documents.

ATOL protection. An eligible flight or flight-inclusive package is ATOL protected only when an ATOL certificate is issued to you by Fora (ATOL number 12730) or the identified ATOL holder. The certificate states what is protected, by whom, and what to do if the ATOL holder fails. If you do not receive an ATOL certificate, your booking is not ATOL protected.

I provide travel planning services, which may include researching and booking accommodations, transportation, activities and tours based on your preferences and budget, together with any other services we agree in writing.

I may charge a concierge fee for my services, which we will agree in writing before work begins. Any concierge fee is 100% non-refundable and is due before I begin work on an itinerary.

My role is to make travel reservations on your request and to act as liaison between you and the travel suppliers so that your itinerary runs smoothly.

The suppliers named in your travel documentation are those actually responsible for providing the services you've purchased, and travel documents may be issued by third-party booking channels. You consent to the use of the suppliers disclosed to you and are responsible for your own due diligence on the suppliers chosen and the quality of their services.

I make no guarantee of a supplier's rates, bookings, quality of services or special requests. Each supplier is an independent entity outside my control, and I bear no responsibility for changes, delays, alterations, modifications or cancellations made by a supplier, another third party, or force majeure, and do not cover associated costs.

Rates. Quoted prices are subject to change without notice. Many suppliers use dynamic pricing, and prices depend on demand and availability. Prices cannot be guaranteed until the service is booked and any deposit is received.

Currency. Currency fluctuations may affect the final amount due for your reservations.

Confirmation. All bookings are subject to availability and confirmation.

Personal information. You authorise my use of your personal information for bookings, airfare, tours, cruises, restaurant reservations and any other services you request. (See also the Privacy Policy.)

Payment. You will pay for all travel services promptly when due, either by paying the supplier or identified organiser directly or, where I direct, by paying Fora. I never collect or hold client money personally: payments for travel services go directly to Fora, the supplier, or the identified organiser, and are not accepted into my own account.

Cards and disputes. You may keep a credit card on file which I may charge for services you have expressly authorised, and you certify that you are an authorised user of any card provided. You agree not to file a dispute with your bank or card company to avoid or violate any booking terms of mine or of our suppliers — including cancellations or changes beyond our control — unless the product or services were never provided or grossly misrepresented. You agree to notify me immediately if anything is not as expected and to give me a reasonable opportunity to find an acceptable resolution with the supplier responsible.

Independent arrangements. I am not responsible for costs and fees incurred for travel arrangements made independently of me.

Cancellations and changes. You are subject to the deposit, cancellation, modification and refund policies of each individual supplier, and you agree to give me at least 48 hours' notice by email for any cancellation or modification request. I will not be liable for penalties caused by untimely requests. If I incur fees or expenses because of a modification or cancellation, those costs will be passed on to you.

Travel insurance. Travel insurance is not included unless expressly stated and purchased by you. Proper insurance helps safeguard against supplier issues, delays, cancellations, medical emergencies and lost luggage. Without appropriate insurance, if you cancel or your trip is interrupted for any reason, supplier and advisor cancellation penalties will apply and may result in the loss of monies up to the full cost of your booking.

Entry requirements. I am not responsible for anyone being denied entry to a country. Every guest is responsible for having the correct documents for entry; names on documents must match the guest's photo ID, and travel document information must match tickets. Minors unaccompanied by their parents may need a permission letter, and travellers with criminal convictions may be denied entry to certain countries, including Canada. Being denied entry for any reason may result in a complete financial loss and does not entitle you to any refund.

Passports and visas. A passport is required for international travel, including for children and babies, and for some destinations passports must be valid for six months after the date of travel. A visa may also be required. When you receive your travel documents, it is your responsibility to check the information is correct.

Travelling with minors. Children and infants may require their own travel documents. Minors travelling with one parent, or without both parents, may be stopped and not admitted unless authenticated and verified consent forms are provided; parental or legal guardian consent must be given to the supervising adult in writing.

Advisories. Changes in government-issued travel advisories do not supersede the cancellation and refund policies of suppliers. Unless you have applicable travel insurance, changes to advisories or personal concerns about a destination do not entitle you to a refund, credit or other compensation. It is your responsibility to review travel advisories for your destinations. Taking part in any travel constitutes acceptance of the risks involved.

I act as agent or sub-agent for the organiser, supplier or principal identified in your booking documents and do not control the operations of independent travel suppliers. Subject to your statutory rights, I am not responsible for their acts, omissions, service failures, cancellations, price changes or operational cessation.

To the fullest extent permitted by law, any recovery from me is limited to the amount of commission and fees actually received by me for the travel transaction.

I hold professional indemnity insurance through Fora's insurance programme for the services I provide.

I am not liable for any failure or delay in fulfilling my obligations due to causes beyond my control, including natural disasters, accidents, civil unrest, war, terrorism, pandemics, equipment failures or government actions. The purchase of travel insurance is highly recommended on all trips.

Nothing in these terms excludes or limits liability where it would be unlawful to do so, or affects the rights and remedies you have under the Package Travel and Linked Travel Arrangements Regulations 2018 or other applicable consumer law.

Who I am. Nix Line and The Line Travel Co. are trading names of Nicholas Jackson, a sole trader established in the United Kingdom, with a correspondence address at 62 Chesterton Road, London, W10 6ER.

Changes. I may amend these terms at any time; updated versions take effect when provided to you.

Governing law. These terms are governed by the laws of the United Kingdom, and you consent to the exclusive jurisdiction of the UK courts in any dispute arising from your travel bookings.

Claims. Any claim must be brought within 12 months of the completion of the trip. I am liable only for compensatory damages, and you waive any right to punitive or exemplary damages. You agree to bring claims only in your individual capacity and not as part of any class or representative action.

Severability. If any provision is found invalid or unenforceable, the remaining provisions stay in full force.

Entire agreement. These terms constitute the entire agreement between us regarding their subject matter, and by engaging my services you accept them.